GOT AN ENQUIRY

We are here to answer questions over the phone, but request that you send a text first with your name and a description of your enquiry so we can be in a position to speak to you.

We can provide you with a quick assessment and some advice about your immediate concern. It is general and relevant to the information you give us. Then if we can help, we explain the simple process in our service or provide the referral you need. (please also check out our situation and referral guide.)

Call 0401831640

If we don’t answer immediately, you can send a text, email or make a time to speak with us here.

It may take up to 48 hours for us to respond, due to the nature of our work and we appreciate your patience. Please read some of the valuable information in our blog about safety and protection, mental health, preparing evidence, court process and more.

If this is the first time you have experienced this situation, it’s important to understand that you are the expert in your own case and by taking ownership and responsibility for the circumstances you take back the power and control over your own life. We help you find the solution you need.

But,

IN AN EMERGENCY, CALL 000

Upstream Investigations is not a crisis service but we can help you find the right information if you feel unsafe. If it is an emergency call 000, otherwise reach out to us here to start the conversation in a safe way.

Our investigators can connect you with case workers and referral network members to help you identify the issues and address your concerns when it comes to taking the next right step. We provide assurance, accuracy and advice when it comes to understanding the process and navigating the ecosystem of Domestic and Family violence.

IF YOU DON’T FEEL PHYSICALLY SAFE, WE CALL THAT BEING IN ‘CRISIS’.

So reach out to a friend, call the police, or contact 1800 RESPECT.

Be sure to write down what has happened in as much detail as you can while it is fresh in your mind, or record it in your phone. Once the crisis is over, you will have time to reflect and discuss your needs and find the services that will help you.

HAS THERE BEEN AN EVENT, A CONFRONTATION, THAT’S CAUSING STRESS?

If you are experiencing a situation or there’s been an event/s that causing stress and clouding your ability to make decisions, reach out for help.

Consult with a health or law professional, or schedule a call to speak with our investigator.

START THE INVESTIGATION NOW

When you’re ready for Upstream Investigations to start the process of evidence gathering, documenting circumstances, and building statements, book a session here.